terms and conditions

what you need to know

Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

By law we cannot sell knives, products containing alcohol or products containing tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.

Right to withdraw purchases within “cooling off” period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except for perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items) and also sealed items where the seal has been broken. Items must be returned to us if you withdraw from the purchase and you may be liable for the cost of returning the item(s) to us.

Substitution Items

We reserve the right to substitute an item with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

Returns

Items damaged in transit: If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items: You have the right to return a faulty item within 28 days along with proof of purchase.
Incorrect Items: If we have sent you an incorrect item, please notify us as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

If an item is defective or incorrectly supplied we will reimburse you for any costs that you have incurred in its return.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Opening Times

monday to sat.    9am - 6pm

sunday  10am - 5pm

bank holidays  10am - 5pm

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